Refund policy
At WillowNest54.site, customer satisfaction is important to us. We understand that sometimes a product may not be the right fit, which is why we offer a 30-day free return and refund policy for eligible purchases.
30-Day Return Period
You may request a return within 30 days of receiving your order. Return requests submitted after this 30-day period may not be eligible unless otherwise required by applicable law.
To begin a return, contact us at support@WillowNest54.site and provide your order number, the item you wish to return, and the reason for your request.
Please do not send a product to an address without first contacting our customer support team and receiving return instructions.
Return Eligibility
To qualify for a standard return, the item should generally be returned in substantially the same condition in which it was received, together with included accessories or components where applicable.
Because litter boxes are pet-care products, we strongly recommend inspecting the product before extended use. For hygiene reasons, products that have been excessively used, contaminated, intentionally damaged, materially altered, or returned incomplete may not qualify for a standard discretionary return except where the item is defective, damaged, incorrect, or applicable law provides otherwise.
We may request photographs or additional information when reasonably necessary to verify the condition of an item or resolve a damaged, defective, or incorrect-item claim.
Free Returns
Eligible returns made within the 30-day return period are provided without a return shipping charge to the customer, subject to our return instructions.
Customers must follow the return procedure supplied by our support team. Unauthorized return shipping costs or alternative shipping methods arranged independently may not be reimbursed.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive an item that is damaged, defective, or materially different from the product ordered, contact support@WillowNest54.site as soon as reasonably possible.
Please provide your order number and a description of the issue. We may ask for clear photographs of the product, packaging, shipping label, or affected area when necessary to review the claim.
Once reviewed, we will provide an appropriate resolution consistent with this policy and applicable consumer law.
Refunds
After an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds are issued to the original payment method used for the purchase unless another method is required by applicable law or agreed upon in exceptional circumstances.
After we issue a refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account. These external processing times are outside our direct control.
Order Cancellations
If you wish to cancel an order, contact us as quickly as possible at support@WillowNest54.site. We will attempt to accommodate cancellation requests before fulfillment.
If an order has already entered fulfillment or been shipped, cancellation may no longer be possible. In that situation, you may request an eligible return after receiving the order.
Exchanges
If you would like a different product, please contact customer support. Depending on the circumstances and availability, we may provide instructions for returning the original item and placing a new order.
Contact
For return or refund assistance:
WillowNest54.site
3750 Arville St Apt 160
Las Vegas, NV, USA
Phone: 716-549-3896
Email: support@WillowNest54.site